FINALKEY REFUND POLICY

We have a 7-day return policy, which means you have 7 days to notify that you would like a refund, and 14 days to send us back your items.

Refund Conditions

• However, we do not accept returns on any custom design orders created through the 'Design Your Own Keycaps' section of our website along with any product that has been customized or personalized to your specific requirements.

• To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
• Clearanced items are not eligible for returns. All sales final.

To start a return, you can contact us at info@finalkeystudio.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@finalkeystudio.com.

Regarding Fully Assembled Keyboard(s)

• We do not accept any returns on the grounds of “The keyboard feels bad” or dissatisfaction. As an assembled keyboard can not be sold again as a new product, the request for returning a Fully Assembled Keyboard or a DIY Keyboard has been assembled will get denied. However, FinalkeyStudio offers a free repairing service if you are willing to cover the round-trip shipping costs.
  
  
• We recommend contacting the courier regarding any issues with shipment. We do not offer refunds if they have an issue with delivery, nor will we resend the order.

The following situations will also not be eligible for a refund request:

• incorrect contact information or address was provided
• not reply via email or accept calls from the courier
• refusing to sign for the parcel
• refusing to pay any import tax or fee's
• refusing import clearance
• Clearence product

Any fees incurred due to any of the following will be afforded to the recipient. Parcel insurance is available where applicable. If you are not certain it is applicable, please review the terms of conditions with the provider. Insurance can be used when a parcel gets lost or damaged by filing a claim with the insurance provider.

WARRANTY

For PCB return/exchanges

FinalkeyStudio offers a free one-year warranty for all the PCBs and PCB which  we sold.

The following are exempt from warranty claim(s)

• The USB Port becomes loose or disconnects from the PCB
• The hot-swap socket becomes loose or disconnects from the PCB
• a diode becomes loose or disconnects from the PCB
• customer modifies the PCB. Example: converting a solder PCB to hot-swap
• a capacitor becomes loose or disconnects from the PCB
• a JST connector becomes loose or disconnects from the PCB

 

For Switches

• Any switches lubed or disassembled by customers are exempt from warranty.

For Stabilizers

• Any clipped and/or lubed stabilizers are exempt from warranty.

For Keycaps

If there is a defect with the Keycaps or any concerns, please contact FinalkeyStudio within 7 days after receiving the parcel. Once the Keycaps are used, we do not accept returns.

To be eligible for a Warranty replacement, you must provide significant information and visible photographs that show the issue or defect. You can submit a Warranty request by emailing us at info@finalkeystudio.com

 

Order Cancellations

1. For non-Group Buy orders, they can be canceled if the status of the order is unfulfilled. A refund has a processing period of 1-3 business days after the order cancellation(s).

2. With PayPal's refund policy,  a 4.4%+0.3$ service fee is charged for the cancellation at this current time.

3. The package preparation time is usually 2 days. Within two days, you can contact info@finalkeystudio.com to cancel the order for free. If you want to cancel the order after the package has been sent, you need to bear the round-trip shipping cost. Finalkeystudio will not bear this part of cost.

Non-refundable items are the following:

• Gift cards
• There are some instances where only a partial refund can be applied. These are on a case-by-case evaluation and are not guaranteed.
• Items that are received with obvious signs that they have been used.
• Items that are not in their original condition, have been damaged or are missing parts.
• Any items that are being returned after the 7-day return period.

Regarding return shipping cost

• You are responsible for paying the cost to ship a return. The shipping cost will not be reimbursed. If you receive a refund, the cost for returning the order will be deducted from your refund. Also, a 3% service fee is charged for the cancellation of your order due to PayPal's refund policy. 

• If it is because FinalkeyStudio is returned due to quality problems, FinalkeyStudio will choose a location closer to you to accept the return. FinalkeyStudio bears the return shipping cost.

• If the item you are returning is over $75, you should consider using a trackable shipping method or consider purchasing insurance for the parcel. We can not guarantee that a return will be received.

DAMAGES AND ISSUES

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at info@finalkeystudio.com.