FAQs
We have a 7-day return policy, which means you have 7 days to notify that you would like a refund, and 14 days to send us back your items.
- However, we do not accept returns on any custom design orders created through the 'Atisan Keycaps Customshop' or 'Design Your Own Keycaps' section of our website along with any product that has been customized or personalized to your specific requirements.
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
- Clearanced items are not eligible for returns. All sales final.
Finalkey provide free standard shipping wordwide（Finalkey V81plus will charge a standard shipping fee of 25USD starting from November 1st）. After you order we will ship out your order within 2 working days (custom item such as custom artisan keycaps will take longer time) . For most of the countries it will take 7-15 days for the order to be delivered. If you choose expedited shipping it will cost you another 10-16$ and it will take 3-7 days for UPS/DHL to deliver to you.
After your purchase, we need 2 working days to prepare your order. We will send you an email after the package is shipped. You can track your order through the information provided in the email.
During cross-border transportation, logistics information is generally not updated in real time. When the package arrives in your country and is accepted by the local carrier, the logistics information will be updated again. For standard shipping, this process may take 7-10 days. please wait patiently.
